Letterise

Privacy Policy

Last updated: 12/6/2025

1. Introduction

Letterise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and email address (for account creation)
  • Payment information (processed securely through Stripe)
  • Information you provide in document generation forms
  • Generated documents and related content

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing and maintaining the Service
  • Processing your transactions
  • Generating personalized documents using AI
  • Sending service-related communications
  • Improving and optimizing the Service
  • Detecting and preventing fraud
  • Complying with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: To provide the Service you've subscribed to
  • Legitimate Interests: To improve our Service and prevent fraud
  • Consent: When you've given explicit permission
  • Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information with:

  • Service Providers: Including Stripe (payments), Vercel (hosting), and OpenAI/Anthropic (AI processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or asset sale

All third-party service providers are contractually obligated to protect your data.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account and data at any time (subject to legal retention requirements).

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@letterise.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with GDPR requirements.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication
  • Remember your preferences
  • Analyze usage patterns

You can control cookies through your browser settings. Disabling cookies may limit functionality.

11. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect data from children. If we learn we have collected information from a child, we will delete it immediately.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance.

13. Contact Information

For privacy-related questions or to exercise your rights, contact:

Email: privacy@letterise.com
Data Protection Officer: dpo@letterise.com

You also have the right to lodge a complaint with your local data protection authority.